GETTING
STARTED: **
Take a moment to view the following helpful “Demo Pages”
on the lab home page:
Returning customers, we have made some changes to our online site, which you may have already noticed. The new site will give you much more flexibility over your personal information. CHANGES
(for returning customers): REMINDERS:
Information
on a specific course provider can be found by clicking the light blue
button next to the course title. This will give you information on who
"owns" the course or who is offering the course. It will give
you their name, address, contact numbers and provider license information.
You can also find license specific information by clicking the "LICENSE
INFO" button in the navigation bar.
H = Home Study - When you order this format you will receive the course materials and one exam, which is completed at home. Upon completion of the exam, you will mail it back into our facility for processing. There is a shipping charge associated with this type of order. AS = Answer Sheet Only - When you order this format, you will receive ONLY the answer sheet to complete at home. You MUST have access to BOTH the course materials and the appropriate quiz when placing this type of order. IMPORTANT : You CANNOT complete single courses from a Combination course because the combination quiz section for that one course IS NOT a complete quiz. In other words, combination quizzes must be completed in total. O = Online Course - When you order this format you will have access to both the course materials AND the quiz online. There is no shipping charge associated with this course type. The course is available to access immediately upon purchase. Online course materials are available in PDF files to read online or can be easily saved to read offline as well. The quiz is able to be printed also so that you can have a copy in front of you while you’re reading. When you’re ready, just log back into our website and complete the online quiz. When you’re done, you can print out a copy of your certificate then or later - you DO need a color printer. OQ = Online Quiz Only - When you order this format, you MUST have access to the course materials. You may print the quiz out and work offline if you wish. When you’re done, just log back into our website and complete the online quiz. It will be graded automatically and will allow you to print out a valid certificate - color printer needed. CH = CD ROM with Home Study Quiz - When you order this format, you will receive the course materials on a CD ROM and a quiz packet, which is completed at home. Upon completion of the exam, you will mail it back into our facility for processing. There is a shipping charge associated with this type of order. When choosing this option for “single” courses, we ask that you choose this option only when ordering 2 or more courses, as each disk is custom made to order. CH = CD ROM with Online Quiz - When you order this format, you will receive the course materials on a CD ROM and will complete the quiz online. You may print the quiz out and work offline if you wish. When you’re done, just log back into our website and complete the online quiz. It will be graded automatically and will allow you to print out a valid certificate - color printer needed. There is a shipping charge associated with this type of order. When choosing this option for “single” courses, we ask that you choose this option only when ordering 2 or more courses, as each disk is custom made to order.
Orders are processed within
2 business days. Textbooks are shipped directly from the publisher,
so allow up to 3 weeks for their delivery. Provided that the order
is placed by 12 noon EST, we make every effort to ship Express packages
the same day the order is placed. These estimated delivery times only
apply to addresses within the continental U.S. Addresses outside the
continental US and Puerto Rico will have an additional $5 added to
the shipping and handling charge to cover additional mailing costs.
The following items are NON-REFUNDABLE: Shipping and Handling on any item, Home Study - Single Booklets (H), Online Courses (O), Online Quizzes (OQ), any CD ROM Courses, and Answer Sheet only orders (AS). Provided they are returned in “New” condition (no marks, folds, visible damage or open computer discs in applicable texts) the following items ARE REFUNDABLE: Textbooks and Combination Courses. These items MUST be returned to our office within 7 days of receipt. Refunds are issued upon confirmation of the item's "new" condition.
There is a $30 fee for all returned checks for insufficient funds. This fee is in addition to the original amount of the items ordered. If a check is returned to our office for non-payment, you may not pay the balance with another check, but rather must submit either a money order, cash or credit card payment. Unpaid balances > 30 days will result in forfeiting of your contact hours (proper agencies will also be notified). Unpaid balances >$50 after 30 days may result in collection actions, for which there will be additional fees associated. |