Navigating the Site

Many things have changed on our new website. It's important to take a few minutes to read the information below.

Placing An Online Order
Completing Online Courses
Provider Information
Course Formats
Shipping Options
Refund Policies
Financial Policies

PLACING AN ONLINE ORDER


To place an online order, you must first create an online profile.
After creating the online profile, you will log into our website using the email address and password that you submitted in your profile. Once logged in, you will choose the "COURSES" button in the navigation bar (on the right column). There you will be able to view course details by clicking the title of the course. After selecting the title you would like to order, scroll down to the bottom of the course details page and select the "course format" (see below)that you would like to order. Once you have added a selection to your shopping cart, you may continue to shop or you may checkout.

Once you are finished, you may view the contents of your shopping cart by selecting "view cart" at the top of the page. From the "View cart" screen, you may also update or adjust your order. When you are finished viewing your cart, select "Checkout".

Once in the "Checkout" screen you will be prompted to enter "billing" and "shipping" information (you must enter valid information even if you are only ordering online courses). If you are ordering homestudy courses or CD ROMS, be sure to select a proper "shipping method" from the drop-down area -- it will automatically default to the "Media Rate" shipping method (you will only be charged shipping where applicable). Florida residents will also have 6% sales tax added to certain taxable items (Home Study & CD ROM courses) *Currently orders are being shipped from our distribution center in Pennsylvania, so sales tax will not apply*. Lastly, you will be prompted to enter your credit card information. Here you need to enter either Visa or MasterCard information. Once the transaction is complete, you will be able to access your courses at the "My Courses" link at the top of the page.

COMPLETING ONLINE COURSES

GETTING STARTED:
Go to the laboratory section of the website and type in your email and password. A personal menu will appear at the top of the page. You will need to click "My Courses" to get started. Once there, click on the title of the course to access it. ALL links will "backlight" in light blue. Once on the course page, you will find links for the QUIZ and the COURSE MATERIAL at the top of the page. Quiz will say "take quiz" and the course material will appear as a square red and gray Adobe symbol. (Quizzes are printable). Once you have completed the material, complete the quiz and submit the results by clicking "Grade". Your score will appear at the top of the page along with a link to complete an evaluation. You will be able to print out your certificate of completion by visiting your "Course History" page.

** Take a moment to view the following helpful “Demo Pages” on the lab home page:
1.) Online “My Courses” list 2.) Online quiz demo 3.) Online “Course History” list 4.) Online “Course Access” page. *These links will be "snapshots" of the pages you will use most often*.

Returning customers, we have made some changes to our online site, which you may have already noticed. The new site will give you much more flexibility over your personal information.

CHANGES (for returning customers):
1.) You now have complete control to change or add to your profile whenever necessary. Simply go to "View profile" or "Edit Profile" in your personal menu.
2.) Certificates can be printed at anytime by visiting "Course History"
3.) Invoices for courses purchased may be printed from your personal menu by clicking "Invoices"
4.) You will have a list of all completed courses and total hours under the section "Course History".

REMINDERS:
1.) Certificates MUST be printed in color to be valid for the licensing agencies.
2.) Please check your personal information before starting to be sure that we have entered all the correct information.
3.) All site links will highlight, or "backlight", in light blue.
4.) Florida Laws and rules is a NEW MANDATORY course for Florida license renewal.
5.) Since it is a mandatory course, the Medical Errors course can be repeated per the FL BCLP.

6.) We will start to report Florida licensee's completed courses to CE Broker for the license period ending 8/31/06.

PROVIDER INFORMATION

Information on a specific course provider can be found by clicking the light blue button next to the course title. This will give you information on who "owns" the course or who is offering the course. It will give you their name, address, contact numbers and provider license information. You can also find license specific information by clicking the "LICENSE INFO" button in the navigation bar.

We also list our "Affiliate Course Providers" on each discipline home page where you can also find information. Affiliate Course Providers are companies that allow CEUINC to resell some of their course material.
COURSE FORMATS

H = Home Study - When you order this format you will receive the course materials and one exam, which is completed at home. Upon completion of the exam, you will mail it back into our facility for processing. There is a shipping charge associated with this type of order.

AS = Answer Sheet Only - When you order this format, you will receive ONLY the answer sheet to complete at home. You MUST have access to BOTH the course materials and the appropriate quiz when placing this type of order. IMPORTANT : You CANNOT complete single courses from a Combination course because the combination quiz section for that one course IS NOT a complete quiz. In other words, combination quizzes must be completed in total.

O = Online Course - When you order this format you will have access to both the course materials AND the quiz online. There is no shipping charge associated with this course type. The course is available to access immediately upon purchase. Online course materials are available in PDF files to read online or can be easily saved to read offline as well. The quiz is able to be printed also so that you can have a copy in front of you while you’re reading. When you’re ready, just log back into our website and complete the online quiz. When you’re done, you can print out a copy of your certificate then or later - you DO need a color printer.

OQ = Online Quiz Only - When you order this format, you MUST have access to the course materials. You may print the quiz out and work offline if you wish. When you’re done, just log back into our website and complete the online quiz. It will be graded automatically and will allow you to print out a valid certificate - color printer needed.

CH = CD ROM with Home Study Quiz - When you order this format, you will receive the course materials on a CD ROM and a quiz packet, which is completed at home. Upon completion of the exam, you will mail it back into our facility for processing. There is a shipping charge associated with this type of order. When choosing this option for “single” courses, we ask that you choose this option only when ordering 2 or more courses, as each disk is custom made to order.

CH = CD ROM with Online Quiz - When you order this format, you will receive the course materials on a CD ROM and will complete the quiz online. You may print the quiz out and work offline if you wish. When you’re done, just log back into our website and complete the online quiz. It will be graded automatically and will allow you to print out a valid certificate - color printer needed. There is a shipping charge associated with this type of order. When choosing this option for “single” courses, we ask that you choose this option only when ordering 2 or more courses, as each disk is custom made to order.

SHIPPING OPTIONS

MEDIA RATE
Media rate is slightly slower than first class mail. Allow up to 10 business days for delivery.
PRIORITY MAIL
Priority mail is typically delivered within 2 - 6 business days.
EXPRESS MAIL
USPS Express mail is delivered overnight to most areas, including Sunday. Signature is required.
Orders are processed within 2 business days. Textbooks are shipped directly from the publisher, so allow up to 3 weeks for their delivery. Provided that the order is placed by 12 noon EST, we make every effort to ship Express packages the same day the order is placed. These estimated delivery times only apply to addresses within the continental U.S. Addresses outside the continental US and Puerto Rico will have an additional $5 added to the shipping and handling charge to cover additional mailing costs.

REFUND POLICIES

The following items are NON-REFUNDABLE: Shipping and Handling on any item, Home Study - Single Booklets (H), Online Courses (O), Online Quizzes (OQ), any CD ROM Courses, and Answer Sheet only orders (AS).

Provided they are returned in “New” condition (no marks, folds, visible damage or open computer discs in applicable texts) the following items ARE REFUNDABLE: Textbooks and Combination Courses. These items MUST be returned to our office within 7 days of receipt. Refunds are issued upon confirmation of the item's "new" condition.

FINANCIAL POLICIES

There is a $30 fee for all returned checks for insufficient funds. This fee is in addition to the original amount of the items ordered. If a check is returned to our office for non-payment, you may not pay the balance with another check, but rather must submit either a money order, cash or credit card payment. Unpaid balances > 30 days will result in forfeiting of your contact hours (proper agencies will also be notified). Unpaid balances >$50 after 30 days may result in collection actions, for which there will be additional fees associated.